BRINGITBACK SMS TERMS

Effective Date: July 17, 2026

Texting BringItBack should be as simple as returning a container.

These SMS Terms explain what you can expect when you text BringItBack at (929) 660-2469.

PROGRAM DESCRIPTION

BringItBack uses text messages to help operate the BringItBack Reuse System. You may receive messages about:

• Container returns and verification
• Rewards status and notifications
• Pickup coordination
• Account information and one-time login codes
• Customer support
• Important updates about the BringItBack Reuse System

We do not send third-party marketing messages or sell access to your phone number for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

HOW OPTING IN WORKS

You opt in by voluntarily texting (929) 660-2469. Scanning the QR code on a BringItBack container simply makes texting easier: it opens a claim page that, with one tap, opens your messaging app with the BringItBack number and your container code already filled in. You complete the claim — and the opt-in — by sending that text. No opt-in occurs unless you send it.

Different actions create different relationships with the BringItBack system.

Claiming a container code — by texting the 6-character code on your BringItBack container, whether typed by hand or pre-filled by scanning the container's QR code — automatically creates a BringItBack account using your phone number, enrolls you in the BringItBack rewards program, and logs the container as in your possession. By claiming a container code you consent to receive SMS messages related to the operation of the BringItBack Reuse System and acknowledge the BringItBack Privacy Policy and Terms of Service, available at /privacy and /terms

Texting PICKUP coordinates collection of your container. No account is created. Your phone number is used only to arrange the pickup and is not retained as a permanent record afterward.

Texting any other message — such as a question or customer support request — does not create a BringItBack account.

WHAT HAPPENS WHEN YOU CLAIM A CONTAINER CODE

When you claim a container code:

• A BringItBack account is automatically created using your phone number, under a permanent member number.
• You are automatically enrolled in the BringItBack rewards program.
• Your reward is pending until the container is verified at the BringItBack wash facility.

Participation in the rewards program is not required to return BringItBack containers. You may return containers to any participating location or text PICKUP without creating an account.

MESSAGE FREQUENCY

Message frequency varies based on how you interact with BringItBack — typically a few messages per container you claim, and never more than 3 reminders per container. We send messages only when needed to operate the BringItBack Reuse System. We do not send unsolicited messages.

STOP

Reply STOP at any time to stop receiving SMS messages from BringItBack.

When you reply STOP:

• All BringItBack text messages to your number stop — including reward notifications and login codes.
• Your account, member number, rewards, and history are NOT deleted. They stay safe, and you can keep participating fully through your member page at bringitback.nyc.
• You will receive one final confirmation message.
• Except for the required STOP confirmation, no further SMS messages will be sent to your number unless you reply START or text BringItBack again.

Reply START at any time to resume receiving messages.

Stopping texts is not the same as deleting your account. To permanently delete your account, see DELETE below.

DELETE

Text DELETE to permanently delete your BringItBack account. You will receive a warning message describing the consequences before deletion is final.

When you delete your account:

• Your phone number and any recovery email are permanently erased.
• Any pending rewards are settled or forfeited at the time of deletion.
• Your rewards history is permanently disconnected from you and can never be linked to you again.
• Your member number is retired and never reused.

You can still return containers at any participating location or text PICKUP at any time after deletion. If you claim a container code again in the future, a new account will be created with no connection to your previous history.

HELP

Reply HELP at any time for assistance. You will receive a response identifying the BringItBack program, our support contact, and your opt-out options, and a BringItBack Steward will follow up personally.

Se habla español. Responde ESPANOL para recibir tus mensajes en español, o AYUDA para asistencia.

For additional support contact us at: Email: support@bringitback.nyc Website: https://bringitback.nyc

MESSAGE AND DATA RATES

Message and data rates may apply depending on your mobile carrier and service plan. BringItBack is not responsible for charges applied by your carrier.

CARRIER DISCLAIMER

Mobile carriers are not responsible for delayed or undelivered messages. Message delivery is not guaranteed.

AGE REQUIREMENT

The BringItBack Reuse System is intended for users 13 years of age and older. If you are under 13, please do not claim a container code. Children are welcome to return containers through participating BringItBack locations or by texting PICKUP to (929) 660-2469; these return modes will not create a BringItBack account.

GOVERNING LAW

These SMS Terms are governed by the laws of the State of New York.

CONTACT US

Questions shouldn't go unanswered.

Email: support@bringitback.nyc Website: https://bringitback.nyc

We're busy making reuse the default, so it may take us a few days to respond. We appreciate your patience and will get back to you as soon as we can.

COMPLIANCE NOTICE

BringItBack SMS Program. Msg originator: (929) 660-2469. By texting BringItBack you consent to receive SMS messages related to the operation of the BringItBack Reuse System. Claiming a container code creates a BringItBack account and enrolls you in the rewards program automatically. Reply STOP to stop all texts (your account is kept; text START to resume). Text DELETE to permanently delete your account. Message frequency varies. Message and data rates may apply. Reply HELP for assistance (AYUDA para español). Mobile carriers are not responsible for delayed or undelivered messages.