OUR PRIVACY PROMISE

Effective July 17, 2026

Privacy shouldn't be complicated. Neither should reuse.

At BringItBack, we believe you should know exactly what information we collect, why we collect it, and how we use it. We've written this policy in plain language because we believe privacy should be easy to understand.

We collect only the information needed to operate the BringItBack Reuse System — nothing more.

HOW CONTAINER RETURNS WORK

You have three ways to return a BringItBack container. Understanding the difference matters for your privacy.

Option 1: Return to a Participating Location Drop the container at any participating BringItBack restaurant or partner location. No text. No BringItBack account is created and no permanent operational record is maintained. Anyone can return a container this way.

Option 2: Text PICKUP Text PICKUP to the BringItBack number and we will coordinate collection of your container. We use your phone number solely to arrange the pickup. Pickup information is retained only as long as necessary to complete the pickup request and resolve any related customer service issues. It does not create a BringItBack account.

Option 3: Text Your Container Code (or Scan Its QR Code) Text the 6-character code on your container to the BringItBack number — typed by hand, or pre-filled by scanning the container's QR code. Scanning opens a claim page that, with one tap, opens your messaging app with the number and code already filled in; you complete the claim by sending the text. This is the only interaction that creates a BringItBack account. When you claim a container code:

• The container is logged as in your possession.
• A BringItBack operational record is automatically created pairing your phone number with that container code, under a permanent member number (e.g., "Member #47").
• You are automatically enrolled in the BringItBack rewards program.
• You will receive a confirmation that your reward is pending.
• Your reward is released once the container is verified at the BringItBack wash facility.

You do not need to create a username or password. Your phone number is your identifier—not your identity.

IMPORTANT: Claiming a container code is the only action that creates a BringItBack account. Texting PICKUP or returning a container to a participating location creates no account and no permanent operational record.

By claiming a container code, you acknowledge this Privacy Policy and are automatically enrolled in the BringItBack rewards program. You agree to receive text messages about your containers, rewards, and account. Message frequency varies with your activity — typically a few messages per container you claim, and never more than 3 reminders per container. Message and data rates may apply. Reply HELP for help or STOP to stop texts at any time.

HOW THE SYSTEM WORKS

BringItBack is designed to track reusable containers, not build profiles about people.

When you claim a container code, we associate that container with your phone number so we can operate the BringItBack Reuse System. A phone number without a container code creates no record in the BringItBack system.

WHAT WE COLLECT

BringItBack tracks containers.

The only personal information BringItBack intentionally collects to operate the BringItBack Reuse System is a phone number associated with a container code — and, only if you choose to add one, an optional recovery email.

Phone Number Your phone number becomes your BringItBack identifier only when you claim a container code. We use it to:

• Record which container is associated with your account.
• Process rewards and program activities.
• Send return confirmations, reminders, and reward notifications.
• Coordinate pickup requests.
• Provide customer support.
• Send one-time login codes for your member page at bringitback.nyc.

We do not sell or share your personal information for advertising or marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Note: Your phone number identifies an operational record—not your identity. Inside BringItBack, you are your member number. If we ever announce a reward or drawing winner publicly, we use the member number only (e.g., "Member #47") — never your phone number.

BringItBack does not collect your name, address, or any information that identifies you as an individual.

Optional Recovery Email You may choose to add an email address to your account on your member page. It is used for exactly one thing: helping you recover your account or sign in if you lose access to your phone number or have paused text messages. It will never be used to send you pickups, updates, promotions, or BringItBack news. If you never add one, nothing changes — the recovery email is entirely optional.

Container Codes Each BringItBack container has a unique 6-character code. Container codes allow us to:

• Record the status of individual containers in the BringItBack system.
• Verify and log container returns.
• Track each container's lifecycle through the BringItBack Reuse System.
• Issue eligible rewards after wash verification.
• Maintain inventory throughout the BringItBack Reuse System.
• Measure the environmental impact of the system.

Container codes identify containers—not people.

Messages You Share With Us When you contact BringItBack, we receive the messages you share with us. We use your messages to:

• Process container returns.
• Coordinate pickups.
• Answer your questions.
• Resolve problems with the BringItBack Reuse System.
• Receive feedback and improve the system.

We do not read your messages to build advertising profiles. We do not sell or share your messages or personal information for advertising or marketing purposes.

We're in the reuse business—not the data business.

WHAT WE DON'T COLLECT

BringItBack collects only the information needed to operate the BringItBack Reuse System.

We don't collect:

• Your name.
• Your location.
• Your favorite food or restaurant.
• Who you eat with or where you go.
• What websites you visit or what other apps you use.
• Any information unrelated to the BringItBack Reuse System.

We don't build advertising profiles. We don't collect information simply because we can.

The information we care about most isn't about you. It's about the impact we're making together.

HOW LONG WE KEEP YOUR INFORMATION

We retain your operational record for as long as you participate in the BringItBack Reuse System.

When you delete your account, your personal information is permanently erased. We do not retain personal information after deletion except where required by applicable law.

Pickup coordination information is retained only as long as necessary to complete the pickup request and resolve any related customer service issues. It does not create an account and is not stored as a permanent operational record.

Personal information you share with us through customer service or pickup coordination—such as an address or pickup instructions—is used only to resolve the issue you contacted us about. It is retained only as long as necessary to do so and is then deleted unless applicable law requires otherwise.

HOW WE PROTECT YOUR INFORMATION

One of the best ways to protect your privacy is to collect only the information needed to operate the BringItBack Reuse System.

That's exactly how we designed BringItBack.

We protect your information by:

• Limiting access to authorized BringItBack personnel only.
• Using service providers who are contractually required to protect your information consistent with this policy.
• Collecting only the minimum information necessary to operate the system.

No system connected to the internet can be guaranteed to be 100% secure. If we become aware of a security breach affecting your information, we will notify affected accounts as required by applicable law, including the New York SHIELD Act, and as promptly as reasonably possible following discovery of the breach.

Service Providers BringItBack uses third-party service providers to help operate the system, including SMS delivery services. These providers may receive your phone number and message content as part of delivering the service. We require our service providers to protect your information and prohibit them from using it for any purpose other than providing services to BringItBack.

YOUR CHOICES

Stopping Text Messages (STOP) Reply STOP at any time to stop receiving text messages from BringItBack.

When you reply STOP:

• We stop sending you all text messages — including reward notifications and login codes.
• Your account, member number, rewards, and history all stay safe. Nothing is deleted.
• You can keep participating fully through your member page at bringitback.nyc, and you can still return containers at any participating location.
• Reply START anytime to resume text messages.

Stopping texts is not the same as deleting your account. STOP silences us; it doesn't erase you.

Deleting Your Account (DELETE) To permanently delete your BringItBack account, text DELETE to the BringItBack number, use your member page at bringitback.nyc, or contact us at privacy@bringitback.nyc.

When you delete your account:

• Your phone number and recovery email are permanently erased.
• Any pending rewards are settled or forfeited at the time of deletion — we'll confirm the outcome before it's final.
• Your member number is retired forever and never reused.
• Your rewards history is permanently disconnected from you and can never be linked to you again.
• Anonymous container records (which containers were returned, and when) are retained for the integrity of our environmental impact reporting, but they no longer connect to you.

Deletion is permanent. We do not archive or recover deleted accounts. If you use the BringItBack system again in the future—by claiming a container code—a new account will be created with no connection to your previous history. We ask that you return any BringItBack containers still in your possession.

Accessing or Correcting Your Information You may:

• Ask what information BringItBack has associated with your phone number.
• Request correction of inaccurate information.
• Contact us with questions about your privacy.

Rewards Program Enrollment in the rewards program is automatic when you claim a container code. Your reward is pending until the container is verified at the BringItBack wash facility. If you no longer want to participate in the rewards program, delete your account (see above) or contact us at privacy@bringitback.nyc.

GOVERNMENT AND LEGAL REQUESTS

If BringItBack receives a legal request for your information—such as a subpoena, court order, or government demand—we will review it carefully. We will notify affected accounts when legally permitted to do so. We will only disclose information required by law and will limit disclosure to what is legally required.

MINORS

The BringItBack Reuse System is intended for users 13 years of age and older. We do not knowingly collect information from children under 13. Kids are welcome and encouraged to participate—return a container to any participating location or text PICKUP anytime. No BringItBack account is created and no permanent operational record is maintained. Just good for the neighborhood. If you believe a child under 13 has claimed a container code, please contact us at privacy@bringitback.nyc and we will delete the associated record promptly.

CHANGES TO THIS POLICY

If we make material changes to this Privacy Policy, we will notify active accounts by text message before the changes take effect. Material changes will become effective on the date shown above after notice has been provided.

CONTACT US

Questions shouldn't go unanswered.

If you have questions about this Privacy Policy or how BringItBack handles your information, contact us:

Email: privacy@bringitback.nyc Website: bringitback.nyc

We're busy making reuse the default, so it may take us a few days to reply. We appreciate your patience and will get back to you as soon as we can.

Privacy shouldn't be complicated. Neither should reuse.