Operations Overview
↩️ Return Rate
View trends →📅 Today's Reminders
Redemption Ready 💵
Milestone Watch 🎯
Pickup Requests 🚚
Members who asked us to come get their container. Commit a "pick-up by" date, then mark collected — they see each step on their member page.
Partner Messages 💬
Notes from Restaurant Partners via their portal — help requests, event notices, reorders. Mark done when handled.
Ghost Claims 👻
Texts on containers the system believes are on the shelf. Innocent mix-up → Legitimize (normal claim, rewards intact). Otherwise investigate — the shelf audit will name what walked away.
Return Rate
Network health — how many delivered containers come back
Wash Facility
Container intake, outtake, and member text management
📱 Log Member Text Until Twilio is connected
Manually record an incoming member text. Multiple container codes can be entered at once, separated by spaces or commas.
📋 Log Retroactive Courtesy IOU — max 3 pending per member
Member returned containers without texting. Creates a pending IOU — released automatically after their next verified text-first return.
Container State
Live state board — text windows, contested containers, retroactive queue
⏱ Active Text Windows
⚠️ Contested Containers
📋 Retroactive Queue
Containers
All BringItBack reusable assets
| Code | Type | Status | Current Holder | Last Movement | Actions |
|---|
Members
BIBoints, milestones, and standing — the peg: 1 BIBoint = 1¢, forever
| Member # | Phone | Lifetime Returns | BIBoints | Cash Value | IOUs | Milestone Progress | Actions |
|---|